BBB Business Profiles are subject to change at any time. Please be aware if you are daring enough to purchase from Reverb, that the seller ratings are completely inflated because of the 30-day limitation. BBB Business Profiles generally cover a three-year reporting period. Also , if you as a seller or buyer file a claim they immediately block your account . 0 LOL 0 Wow! © 2020 Reviewopedia. Reverb provides a safe, secure platform for buying and selling online. However I felt I should let my fellow players know of my experiences on I then chose to use Reverb safe shipping versus buying insurance at UPS. I wouldn't classify Reverb as a thriller. What an annoying work for BS. I think that is lame. Thank you for the heads up, I was going to list my vintage guitar on there. I've never bought anything from there before. Reverb my main source for gear. I bought a guitar for my son for Christmas and I have been trying for WEEKS to get the company to even ship it. Simple, Safe, Fast Using a Reverb Shipping Label gives you the option to purchase Reverb Safe Shipping for a fraction of your gear's sale price. Amazon does not have such a limitation. Time. do yourself a favor use ebay it is better and the rever sellers are also selling on ebay and at cheaper prices to. Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. Music is no longer a solace. Upon receipt by the buyer it was noted that there was a crack down the side of the guitar. There are many other websites that allow people to sell products, like eBay and Craigslist, but not many others that promise the kind of expertise and tools specifically intended to help musicians and those in the music business sell their products. terryf1960. I don’t usually leave reviews. 13 reviews for Soundstagedirect, 2.3 stars: 'If you are a seller, beware. If that does not result favorably, the buyer can then ask the website to intervene on their behalf. Special offer Sign up to be among the first to receive exciting new products information, special offers, and more Buying Safe Shipping is required when purchasing a Reverb shipping label for goods with a sale price between $1500 & $10,000. The marketplace also put together a list of top-sellers overall – taking home a place on that were old favourites like the TC Electronic Ditto Looper and the Boss DS-1. Their latest release is a noir covered secret antidote you've been waiting for. I ensured no movement of the guitar in the box prior to closing it. Everything from popular guitars to obscure parts for obsolete electronics may be found on the site. If anything is lost or damaged during shipping, our responsive and friendly support team will help resolve the issue quickly. 2,110 673 1. Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 888-726-2728 or by submitting them directly to their website through their Contact link at the bottom of the page. 143 reviews for Reverb, rated 1.00 stars. 4 Ways to Use the Internet to Upgrade Your Style. It was compounded by the fact that Reverb only allows buyers to leave feedback for 30 days. Does Corporate Philanthropy Really Exist? And I asked again why my 81 pieces of inventory are still suspended? The WoT scorecard provides crowdsourced online ratings & reviews for regarding its safety and security. This gives the seller one of our resident musicians to work on their claim in the event of shipping damage. I messaged them with some questions and got one answered; -you have to have reverb and reverb lp. Many have heard of at this point. Sold a 1955 J-45 to a guy in CA. While Reverb does everything they can to make things right, keep in mind it's still a huge pain in the ass to have to go through the claims process and send back a guitar. Reverb has a set of rules which they refuse to follow. Customer Reviews are not used in the calculation of BBB Rating. UGH!!! I am very displeased with they are holding my money on something that was supposed to be delivered but sold at a higher price. terryf1960. is an online marketplace for new, used, and vintage music gear. Each Year, dives into its sales figures – and they’re always interesting to gauge the shape of the year in pedals, especially when it comes to the top-selling effects of 2020 that came out in this year. Pros. You can use PayPal on Reverb and all the usual payment options are there. I uploaded my csv file of about 400 items from discogs and it suspended 81 items and said my account was under review. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Reverb is geared specifically for Musicians. We will work with you to confirm, close and patch the hole. The customer service for both as a seller and as a buyer is almost none. is launching the Gibson Demo Shop. Who Does? I have bought and sold more guitars and equipment that I can remember. I disputed this, explaining that it was, and in fact I had, I spent my money with them and their apps are very confusing and when you make a mistake they suspend you mean while they are on the hook, Hi Richard, Don’t know how these people got my CC number, but all of a sudden, I got multiple charges. I am thinking about buying an expensive item from Best, Below are the steps to help you get paid out via Reverb Payments. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. eBay's lower guitar/bass fees were put in place due to the competition posed by Reverb. As I had used safe shipping I contacted Reverb to start the resolution process. And I'm still waiting. No answer. the other day my boss used my laptop at work to get onto his account and now my account is suspended because they linked my account to his via my laptop so now I cant't do anything. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB remains operational and focused on serving our business community. Might just take a trip and let them meet a Vietnam Vet. The hot dog might send you an email. Reverb‘s (Etsy) uneducated listings dept will baselessly pull your listing claiming trademark "design" infringement and will threaten to suspend you if you relist. they don't handle the payments. Stick with discogs, eBay or whatever ways to sell gear and wax. It is a bit less unnerving and likely more safe, though. I also had to deal with a problem seller. Share your voice on The website also provides their customers with a Shipping Estimator so that you can get an understanding of what it will cost you to ship your gear before you ever list it. If the seller agrees to be paid by money order and the buyer wants to send a Money Order... Reverb won't allow it...checked back at a later date and the item is still for he;[s no one but themselves...the item would've been sold both parties would be happy and the most important thing to Reverb is they got their cut...I'm surprised they aren't trying to sell the Brooklyn Bridge. 2,110 673 1. Thank you for your feedback, we apologize for the trouble with your account. The website also provides you with insurance on every item that is priced over $100, so customers can have confidence their equipment will be taken care of. I then chose to use Reverb safe shipping versus buying insurance at UPS. If you’re looking to make a big purchase—new furniture, musical equipment, even a coding boot camp—but don’t have the cash at hand, the startup company Affirm, offers an alternative to plunking that three or four-figure balance on a credit card.. Affirm offers easy, quick financing with simple terms and no hidden fees. Cheers. cant't give a lower rating or i would, illegally track your devices and link your account to accounts in bad standing and then refuse to fix what they messed up. BBB is here to help. Stay clear of this site!!!!! Read real customer ratings and reviews or write your own. When a seller buys a shipping label on Reverb, they can opt to protect the package via Reverb Safe Shipping for a small fraction of the item's value (this varies by category, price, and value). I have made numerous attempts to get it corrected but reverb is refusing avoid these worthless fools just use ebay and paypal it is safer and easier with less headaches or risk of account getting locked. Reverb has become my main source for information on gear I'm interested in, whether it's guitars, amps, or effects, Reverb always has something to interest me, and being able to compare prices, details, availability, and quality of the items is extremely helpful. Once a piece of equipment is listed on their website, they make sure that all listings are promoted and advertised through a variety of networks and channels, as well as live listings on Facebook and Twitter, and they are featured in their emailed newsletters and in all their “Handpicked Collections.”, This website also provides their members with something they call the Price Guide. ; Big Fun, Big Business - Rocket League was critically praised, earning a number of industry awards and saw more than six million units sold during our tenure. Highly unlikely, unless somebody manages to start another Reverb. They tried selling me a hybrid guitar that they claimed was all-original. BBB information and Business Profiles reflect the most current information available to us. I had a horrible experience experience on Reverb. Welcome to the Reverb Community! When he's betrayed on a very basic level and by someone he didn't expect it from, everything he is or thinks he is has been ripped away leaving him raw and damaged. is the best place for… is the best place for musicians to buy, sell and trade pretty much anything related to their passion for music. The html_safe method makes you think that the transformation you’re doing to the string is actually going to be safe. 3 Wisdom He asked for a refund Hahaha. If you did conduct your entire transaction through their website and as a buyer you were sent a product that you felt does not match the description or condition you were promised, the website instructs their members to first speak directly to the seller. So I did. By far, the best part about working at Reverb is the people. And since they don’t charge people fees unless they successfully sell products through this website, prospective members should feel comfortable checking it out for themselves. According to their website, the Reverb marketplace was built in order to “foster safe and secure transactions, inspire musicians to discover more ways to expand their playing and sound, and cultivate the most vibrant and inspired music community anywhere online.” Of. The guitar was then shipped to UPS. I've bought and sold on Reverb and the rarer occasions there was an issue sellers took care of the matter. Location of This Business3345 N Lincoln Ave, Chicago, IL 60657-1107, Need to file a complaint? If two parties met on their website and conducted a transaction through means other than, then this protection no longer applies. And illegal. I just wanted to write a quick post about this new resource in relation to the ol’ whale of a tyrant: eBay. Buyers get to keep and damage purchases and then get full refunds. Reverb is bogus spread the word. He returned the instrument in good condition. The online website is famous for its user-friendly buying and selling of musical instruments new and used. They are a terrible service that takes the fee from every transaction while not protecting you at all. NOT A SAFE SITE FOR BUYERS / USE PAYPAL FOR ALL PURCHASE PROTECTION Where sites like eBay often differs sometimes too much to the buyer Reverb doesn't respect buyers at all! I didn't get my shipping or the additional $75 because Reverb says If it's sold ...List as Sold! Music is where his emotions run free and where he's safe. We’ll guide you through the process. Just wondering how safe it is to deal from there. BBB reports on known marketplace practices. Waste. Reverb. First of all, I hope that becomes an even bigger player and surpasses eBay in the online music gear auction market. I could of built my own website by now. Consumers complaining about ReverbNation most frequently mention credit card, free trial and bank account problems. They provide no proof and no returned response to their baseless, ignorant claims. My personal experience is terrible, got scammed and the reverb didn't help at all so had to dispute the payment through PayPal. Will Compression Clothing Will Make You Thinner and Healthier? I have been a working musician for over 40 years. There are some music and musician forums that speak well of this website, and many other music retailers which speak highly of using this website as an alternative to using eBay. READING, PA -- Due to circumstances outside of our control, we regret to inform you that HELLYEAH on MAY 16, 2020 has been cancelled. I’ve bought a few things with zero issues. Once I got that done, it says you gotta wait 48 hours or so for the upload/inventory. BBB remains operational and focused on serving our business community and our consumers throughout this crisis. I had a reverb account I used as a reference tool never bought or sold anything. Uniting around the music we love, tackling the environmental and social issues we face, REVERB is a 501c3 nonprofit dedicated to empowering millions of individuals to take action toward a better future for people and the planet. Keep in mind that their fee hikes also aren't out of line when compared to fees on other types of goods at places like eBay and GunBroker. Please check out resources available to you at The customer service is absolutely terrible and dare I say it , worse than and PayPal and eBay combined . All concerned buyers must contact Reverb within 7 days of receiving their purchase, or within 14 days of a failure to receive their purchase. That being said, the Reverb website does place a 3.5% Transaction Fee on the monetary transactions that take place on their website, which they say is significantly lower than other websites that charge fees as high as 15% per transaction. for my trouble. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Refunds can be obtained at original point of purchase. In the past few years I have bought and sold a few things on, I have had some really horrifying experiences. Some of the sources of information BBB relies on are temporarily unavailable. Then he showed me how to sync my discogs with reverblp so that inventory would be easy. is the online marketplace to buy, sell, and learn about new, used, and vintage music gear. Very reliable. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Reverb, found online at, is a new online marketplace that describes themselves as “the best place for musicians to buy and sell the gear they use to create the music they love.”, According to their website, the Reverb marketplace was built in order to “foster safe and secure transactions, inspire musicians to discover more ways to expand their playing and sound, and cultivate the most vibrant and inspired music community anywhere online.”.